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Subscriptions & Refunds

Effective October 28, 2026

This policy is part of our Terms and Conditions. Questions go to manage@tradingalpha.io.

1. Plans and pricing

Alpha OS is sold as an annual membership, and Alpha OS Premium is sold as an annual add-on to it. Prices are shown on our pricing page as a monthly figure for comparison, but the full amount for the year is charged up front at sign-up. Sale prices are labelled as such on the pricing page, together with the price the membership renews at. Prices are in US dollars and may not include taxes, which are added where required.

Any other plans are offered separately and on the terms stated when they are offered.

2. Activation

A new membership becomes active after you complete checkout and sign the membership agreement sent to you through DocuSign. If you do not sign, your membership is not activated. If you have trouble signing, email us; your payment is safe while we help.

After signing, create your Alpha OS login at app.tradingalpha.io/register/ using the same email address you used at checkout.

3. Automatic renewal

Your membership renews automatically every year on the anniversary of your sign-up date at the then-current price for your plan, and the payment method on file is charged on the renewal date, until you turn off renewal. If the price for your plan is going to change, we will tell you before the renewal at which the new price applies.

4. Cancellation (turning off renewal)

You can turn off renewal at any time:

To avoid the next charge, turn off renewal before your renewal date. When you cancel, you keep access until the end of the billing period you have already paid for, and the membership then ends.

5. Refunds

All sales are final. Membership payments, including renewals, are non-refundable once processed, and we do not provide refunds or credits for partial periods, unused features or time you did not use the Service. This does not limit any refund rights you have under applicable law. If we end the Service or your paid membership for reasons other than your breach of our Terms, we will refund the unused prepaid portion.

If you believe you were charged in error, email us before contacting your bank so we can look into it quickly.

6. Failed payments

If a renewal payment fails, our payment processor may retry it, and we or Stripe may email you to update your payment method. Your access continues while the payment is outstanding. If payment is still not completed and the subscription moves to an unpaid state, access, including any access on connected platforms, may be paused until the balance is paid, and is restored when it is.

7. Payment disputes

If you file a chargeback or payment dispute, we may pause your account and access while the dispute is open. If a valid charge is reversed through a dispute, we may end the membership.

8. Access on connected platforms

Some memberships include roles or access on other platforms, such as a Discord role or access to TradingView scripts granted to your username.

  • That access is personal to you and to the username you provide. TradingView username changes are limited to 3 per year; each change removes access from the previous username.
  • That access ends when your membership ends, except where a plan you bought expressly says otherwise.
  • Those platforms set their own rules, and their rules can change. If a platform restricts or ends the access we can provide, we will tell affected members. Such changes are outside our control and do not by themselves entitle you to a refund.

9. Changes to this policy

We may update this policy. Changes do not affect a payment that was already made, except where required by law.